Large Language Models' (LLMs) ability to converse naturally is empowered by their ability to empathetically understand and respond to their users. However, emotional experiences are shaped by demographic and cultural contexts. This raises an important question: Can LLMs demonstrate equitable empathy across diverse user groups? We propose a framework to investigate how LLMs' cognitive and affective empathy vary across user personas defined by intersecting demographic attributes. Our study introduces a novel intersectional analysis spanning 315 unique personas, constructed from combinations of age, culture, and gender, across four LLMs. Results show that attributes profoundly shape a model's empathetic responses. Interestingly, we see that adding multiple attributes at once can attenuate and reverse expected empathy patterns. We show that they broadly reflect real-world empathetic trends, with notable misalignments for certain groups, such as those from Confucian culture. We complement our quantitative findings with qualitative insights to uncover model behaviour patterns across different demographic groups. Our findings highlight the importance of designing empathy-aware LLMs that account for demographic diversity to promote more inclusive and equitable model behaviour.

This paper examines the integration of emotional intelligence into artificial intelligence systems, with a focus on affective computing and the growing capabilities of Large Language Models (LLMs), such as ChatGPT and Claude, to recognize and respond to human emotions. Drawing on interdisciplinary research that combines computer science, psychology, and neuroscience, the study analyzes foundational neural architectures - CNNs for processing facial expressions and RNNs for sequential data, such as speech and text - that enable emotion recognition. It examines the transformation of human emotional experiences into structured emotional data, addressing the distinction between explicit emotional data collected with informed consent in research settings and implicit data gathered passively through everyday digital interactions. That raises critical concerns about lawful processing, AI transparency, and individual autonomy over emotional expressions in digital environments. The paper explores implications across various domains, including healthcare, education, and customer service, while addressing challenges of cultural variations in emotional expression and potential biases in emotion recognition systems across different demographic groups. From a regulatory perspective, the paper examines emotional data in the context of the GDPR and the EU AI Act frameworks, highlighting how emotional data may be considered sensitive personal data that requires robust safeguards, including purpose limitation, data minimization, and meaningful consent mechanisms.

The versatility of Large Language Models (LLMs) in natural language understanding has made them increasingly popular in mental health research. While many studies explore LLMs' capabilities in emotion recognition, a critical gap remains in evaluating whether LLMs align with human emotions at a fine-grained level. Existing research typically focuses on classifying emotions into predefined, limited categories, overlooking more nuanced expressions. To address this gap, we introduce EXPRESS, a benchmark dataset curated from Reddit communities featuring 251 fine-grained, self-disclosed emotion labels. Our comprehensive evaluation framework examines predicted emotion terms and decomposes them into eight basic emotions using established emotion theories, enabling a fine-grained comparison. Systematic testing of prevalent LLMs under various prompt settings reveals that accurately predicting emotions that align with human self-disclosed emotions remains challenging. Qualitative analysis further shows that while certain LLMs generate emotion terms consistent with established emotion theories and definitions, they sometimes fail to capture contextual cues as effectively as human self-disclosures. These findings highlight the limitations of LLMs in fine-grained emotion alignment and offer insights for future research aimed at enhancing their contextual understanding.

Emotional and mental well-being are vital components of quality of life, and with the rise of smart devices like smartphones, wearables, and artificial intelligence (AI), new opportunities for monitoring emotions in everyday settings have emerged. However, for AI algorithms to be effective, they require high-quality data and accurate annotations. As the focus shifts towards collecting emotion data in real-world environments to capture more authentic emotional experiences, the process of gathering emotion annotations has become increasingly complex. This work explores the challenges of everyday emotion data collection from the perspectives of key stakeholders. We collected 75 survey responses, performed 32 interviews with the public, and 3 focus group discussions (FGDs) with 12 mental health professionals. The insights gained from a total of 119 stakeholders informed the development of our framework, AnnoSense, designed to support everyday emotion data collection for AI. This framework was then evaluated by 25 emotion AI experts for its clarity, usefulness, and adaptability. Lastly, we discuss the potential next steps and implications of AnnoSense for future research in emotion AI, highlighting its potential to enhance the collection and analysis of emotion data in real-world contexts.

This paper presents the Coordinate Heart System (CHS), a geometric framework for emotion representation in artificial intelligence applications. We position eight core emotions as coordinates on a unit circle, enabling mathematical computation of complex emotional states through coordinate mixing and vector operations. Our initial five-emotion model revealed significant coverage gaps in the emotion space, leading to the development of an eight-emotion system that provides complete geometric coverage with mathematical guarantees. The framework converts natural language input to emotion coordinates and supports real-time emotion interpolation through computational algorithms. The system introduces a re-calibrated stability parameter S in [0,1], which dynamically integrates emotional load, conflict resolution, and contextual drain factors. This stability model leverages advanced Large Language Model interpretation of textual cues and incorporates hybrid temporal tracking mechanisms to provide nuanced assessment of psychological well-being states. Our key contributions include: (i) mathematical proof demonstrating why five emotions are insufficient for complete geometric coverage, (ii) an eight-coordinate system that eliminates representational blind spots, (iii) novel algorithms for emotion mixing, conflict resolution, and distance calculation in emotion space, and (iv) a comprehensive computational framework for AI emotion recognition with enhanced multi-dimensional stability modeling. Experimental validation through case studies demonstrates the system's capability to handle emotionally conflicted states, contextual distress factors, and complex psychological scenarios that traditional categorical emotion models cannot adequately represent. This work establishes a new mathematical foundation for emotion modeling in artificial intelligence systems.

Reflexion is an AI-powered platform designed to enable structured emotional self-reflection at scale. By integrating real-time emotion detection, layered reflective prompting, and metaphorical storytelling generation, Reflexion empowers users to engage in autonomous emotional exploration beyond basic sentiment categorization. Grounded in theories of expressive writing, cognitive restructuring, self-determination, and critical consciousness development, the system scaffolds a progressive journey from surface-level emotional recognition toward value-aligned action planning. Initial pilot studies with diverse participants demonstrate positive outcomes in emotional articulation, cognitive reframing, and perceived psychological resilience. Reflexion represents a promising direction for scalable, theory-informed affective computing interventions aimed at fostering emotional literacy and psychological growth across educational, therapeutic, and public health contexts.

In Affective computing, recognizing users' emotions accurately is the basis of affective human-computer interaction. Understanding users' interoception contributes to a better understanding of individually different emotional abilities, which is essential for achieving inter-individually accurate emotion estimation. However, existing interoception measurement methods, such as the heart rate discrimination task, have several limitations, including their dependence on a well-controlled laboratory environment and precision apparatus, making monitoring users' interoception challenging. This study aims to determine other forms of data that can explain users' interoceptive or similar states in their real-world lives and propose a novel hypothetical concept "cyberoception," a new sense (1) which has properties similar to interoception in terms of the correlation with other emotion-related abilities, and (2) which can be measured only by the sensors embedded inside commodity smartphone devices in users' daily lives. Results from a 10-day-long in-lab/in-the-wild hybrid experiment reveal a specific cyberoception type "Turn On" (users' subjective sensory perception about the frequency of turning-on behavior on their smartphones), significantly related to participants' emotional valence. We anticipate that cyberoception to serve as a fundamental building block for developing more "emotion-aware", user-friendly applications and services.

Our empirical investigation specifically Natural language processing (NLP) tasks involve targets the nuances of purchase behavior, guided by predicting outcomes from text, ranging from the implicit a focus on two critical dimensions as illuminated attributes of text to the subsequent behavior of by Cognitive Appraisal Theory: the author or the reader. Recent research suggests Cognitive appraisals: The multifaceted evaluative that user-level features can carry more task-related processes through which consumers engage information than the text itself (Lynn et al., 2019), with and interpret their interactions with products, but these experiments have been conducted in a limited including, but not limited to, the novelty and pleasantness scope. Other studies have explored how the linguistic of the consumer-product encounter (Yeo characteristics of text, such as its politeness and Ong, 2023).

Emotion understanding is a complex process that involves multiple components. The ability to recognise emotions not only leads to new context awareness methods but also enhances system interaction's effectiveness by perceiving and expressing emotions. Despite the attention to discrete and dimensional models, neuroscientific evidence supports those emotions as being complex and multi-faceted. One framework that resonated well with such findings is the Component Process Model (CPM), a theory that considers the complexity of emotions with five interconnected components: appraisal, expression, motivation, physiology and feeling. However, the relationship between CPM and discrete emotions has not yet been fully explored. Therefore, to better understand emotions underlying processes, we operationalised a data-driven approach using interactive Virtual Reality (VR) games and collected multimodal measures (self-reports, physiological and facial signals) from 39 participants. We used Machine Learning (ML) methods to identify the unique contributions of each component to emotion differentiation. Our results showed the role of different components in emotion differentiation, with the model including all components demonstrating the most significant contribution. Moreover, we found that at least five dimensions are needed to represent the variation of emotions in our dataset. These findings also have implications for using VR environments in emotion research and highlight the role of physiological signals in emotion recognition within such environments.

Developing computational models for automatic affect prediction requires valid self-reports about individuals' emotional interpretations of stimuli. In this article, we highlight the important influence of the temporal distance between a stimulus event and the moment when its experience is reported on the provided information's validity. This influence stems from the time-dependent and time-demanding nature of the involved cognitive processes. As such, reports can be collected too late: forgetting is a widely acknowledged challenge for accurate descriptions of past experience. For this reason, methods striving for assessment as early as possible have become increasingly popular. However, here we argue that collection may also occur too early: descriptions about very recent stimuli might be collected before emotional processing has fully converged. Based on these notions, we champion the existence of a temporal distance for each type of stimulus that maximizes the validity of self-reports -- a "right" time. Consequently, we recommend future research to (1) consciously consider the potential influence of temporal distance on affective self-reports when planning data collection, (2) document the temporal distance of affective self-reports wherever possible as part of corpora for computational modelling, and finally (3) and explore the effect of temporal distance on self-reports across different types of stimuli.